Terms & Conditions

1)    These Terms & Conditions

These terms and conditions are applicable to all transactions on our site.

All orders made through our site are subject to the acceptance of these conditions and these are deemed to be accepted by you when you place an order.

These conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all earlier versions.

2)    Accessibility

In keeping with our own desire for inclusivity, and our obligations under the Equality Act 2010, we take reasonable measures to ensure that the content of our site is accessible to as wide a range of abilities and technologies as possible.

We try to ensure all of our pages adhere to standards using valid and semantic CSS and XHTML 1.0 Transitional code, tested using the W3C's testing facilities:

CCS Validation Service
Markup Validation Service

We also aim to conform to a minimum standard of Level AA of the W3C Web Content Accessibility Guidelines 2.0

However, there are some instance where in order to enhance the user experience of the site accessibility may fall short of these standards.

If you are experiencing any difficulties in using our site, please contact us so we can identify and work to resolve the situation.

3)   Payment

When you order via our website payment is required in full at the time of order.

In the event that any aspect of your order, or the functionality of the site, prevents you making payment via the site, payment must be completed by telephone contact with our store. The telephone number is 020 7624 3024.

We are unable to despatch or make delivery of goods until full payment has been received.

We are unable to agree to accept cash on delivery.

4)   Methods of Payment

We accept all major debit and credit cards, PayPal, personal and company cheques and bank transfers.

Cheques and bank transfers must clear into our account before goods are delivered.

5)   Your Order and the Contract

We will treat any order you make for goods via this website as an offer by you to purchase the goods subject to these Terms & Conditions.

You are deemed to accept these Terms & Conditions in full when you place an order.

Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us. An order will not take place (and we will not be deemed to have accepted your order) until we have validated and confirmed your payment.

Any communication which you receive from us prior to validation is not to be deemed as an acceptance of your order.

In the event of any pricing error occurring within our website, within a written or verbal quotation, or contained within any correspondence however received, all incomplete orders shall be deemed void.

6)   Representation of merchandise on the site

Many of the goods we sell are of a custom and hand built nature.

Whilst we endeavour to publish as much information as is practical about our goods, the descriptions of the goods are as set out on the website.

All drawings, photographs, descriptive matter, colour, specifications and advertising on our website are for the sole purpose of giving an approximate idea of the appearance and functionality of the goods. They will not form part of the contract between us.

7)   Testimonials

All testimonials published via TrustPilot are verified by TrustPilot as bona fide customer comments over which we do not exercise editorial control. Personal customer comments shown on product pages under the heading 'What people say' are based on feedback from individual customers but have  been abstracted and rewritten for marketing purposes. These should not be considered as testimonials.

8)   Characteristics of products as offered

i) Wooden items

All wooded products sold on our site are handmade to order. These are constructed using natural timber, the dimensions and jointing of which may be affected by sunlight, temperature, humidity and the passage of time.

Wax, lacquer and paint finishes on our wooden products are applied to the timber by hand. The unique appearance of each item is dictated by the specific pieces of timber used in its construction. The knots and grain of the wood will vary from one piece to another and form part of the individual character of each item.

When you place an order for any wooden item, you accept that its characteristics and performance are subject to the nature of the material and the conditions to which it is subject.

Models of wooden items displayed in our showroom are subject to the same variations of material and finish described above, and represent an example only of a piece made to that design.

ii) Mattresses

When you order a mattress from us, the item we supply will match the model, specification and performance of the item you have ordered precisely. We warrant that the internal fillings and materials specifications will be the same as those of the item you ordered and the quality of the mattress will not be affected.

We endeavour to deliver a mattress whose appearance is also identical to that which was represented on our site. However, due to the nature of mattress manufacturing supply, tickings, other cover fabrics, buttoning and design details of mattresses may from time to time depart slightly from the representation shown on the site or from display models presented in our showroom.

Such variations do not constitute defects under the terms of our guarantee.

Nor does such a departure represent failure by us to deliver the item as ordered.  

Modern mattresses use high quality fillings which may be subject to some settlement causing the appearance of small indentations. This is normal and the appearance of such indentations does not constitute a defect under the terms of our guarantee. Rotating and turning your mattress will help to rectify these indentations.

iii) Dimensions and tolerances

All beds and mattresses are specified and manufactured in feet and inches, the prevalent consumer and industry convention in the UK.  Wooden bed frames and divan beds are designated using sizes corresponding to the size of mattress they accommodate.

As all wooden products and mattresses are built by hand, a tolerance of +/- 1 inch is applicable to all dimensions.

9)   Our Guarantee

i) Beds, mattresses, furniture and bookcases

All beds, mattresses, furniture items and bookcases sold by us carry a 5 year guarantee against defects in materials and workmanship.

This guarantee does not cover general wear and tear, effects of ageing or atmospheric conditions on natural materials, or characteristics of the natural materials such as the presence of wood knots or grain.  

a) Repairs and replacements under the the guarantee

The decision as to whether to replace or repair any item under the terms of this guarantee will be at the discretion of MKS Furniture Ltd t/a Taurus Beds. (Your statutory rights are not affected.)

If an item is deemed defective under the terms of this guarantee we will, at our discretion, either effect a repair, replace parts like for like, or replace the item in its entirety.

At our discretion, we may attend your premises at a convenient time to carry out such repair or replacement, or may courier replacement parts or items to your address along with instructions for their use. Though we will make every effort to match replacement components to the original finish of your item, there may be some unavoidable colour variation between your item and parts supplied for repair or replacement, due to the effects of aging on your item.

b) Consideration of claims under the guarantee

If you wish to make a claim under the terms of this guarantee, we require you to email us a minimum of 4 clear photographs of the item showing the damaged or defective area clearly. This will help us to understand the problem and decide on the best course of action. We may request further photographs if those initially supplied are inadequate for us to view the item satisfactorily.

If a defect for which you claim under the guarantee is judged by us on balance of probability to have resulted from improper use or incorrect assembly of the product (except where we assembled the product for you on delivery), we will offer to supply replacement parts as required, but these must be purchased, and the cost of delivery paid, by you.

Claims of damage to any product sustained during delivery must be reported to us within 14 days of delivery. Otherwise the issue will be considered as wear and tear and will not be covered by the guarantee.

ii) Bedding

All bedding items sold by us carry a 1 year guarantee against defects in materials and workmanship.

a) Exchange or refund

Bedding items (Mattress Protectors, Pillows, Duvets) may be returned for exchange or refund within 28 days providing they are unopened in their original packaging.

For reasons of hygiene, bedding items cannot be exchanged or refunded if the packaging seal has been opened. 

b) Faulty items

We will replace goods after a period of 28 days if they are faulty, providing you have followed the appropriate product care instructions. If care instructions have not been followed adequately, we are unable to exchange bedding items.

iii) Proper care of items

We take our guarantee extremely seriously and make every effort to resolve all claims to the satisfaction of the claimant.

We cannot, however, make good under the terms of the guarantee damage which has been caused after delivery by mishandling or improper or inadequate care of the goods you have purchased.

a) Damage to beds during moving

If you need to move your wooden bed frame, you should dismantle and reassemble it carefully following the instructions supplied with it to avoid damaging its joints. Damage caused by moving the bed without dismantling it will not be covered by the guarantee.

b) Mattress Care

Sprung mattresses should be rotated head to toe and turned over once a month to ensure even use and obtain the best performance from the mattress.

Memory Foam and Pocket Memory Foam combination mattresses do not require turning over, but should be rotated head to toe once a month to ensure even use and obtain the best performance.

10)   Delivery of Goods

i) Scheduling your delivery

The date of your delivery will usually be agreed with you when we call you to confirm the order. In certain cases, our delivery team may call you separately at a later date to agree a delivery date.

We will email you the day before the delivery date we have agreed, advising you of your 2 hour delivery slot. This cannot be changed. This slot is our best estimate of delivery time but cannot be guaranteed due to circumstances beyond our control such as traffic congestion, roadworks etc. If you would like our driver to call you one hour prior to delivery, you should advise us when we call to confirm your order.

We make deliveries between Monday and Saturday from 7:30am to 4:30pm.

ii) Unforeseen delays to delivery

We will contact you immediately we become aware of any unforeseen circumstance (including traffic, roadworks, vehicle failure) which will prevent us delivering on the day, or at the time, we have agreed. In these circumstances, we will keep you informed of the status of your delivery and will re-arrange with you if we cannot complete the delivery for any reason.

We are unable to accept any liability arising from a failure to deliver at the time, or on the date, we have scheduled.

iii) Access for delivery

It is your responsibility to ensure that it is physically possible for the items you have ordered to be delivered to the room you have nominated at your property without the need for any physical disassembling of your home.

Should such disassembling be required, this must be completed by you before the date for which deliver is scheduled.

You must ensure all access from the road to the room to which you would like your items delivered is as clear as it can be. This includes hallways, landings and stairways. You should measure the height and width of likely access restrictions, especially if you are having large items which do not come in pieces, such as wardrobes or superking size mattresses, delivered.

Please clear as much space as possible in the room to which your item will be delivered, so that our driver can assemble and position your bed or other item efficiently. Please do your best to keep children and pets out of the way of our driver/delivery team, who are transporting and manoeuvring heavy items.

iv) Damage to your premises

Our delivery drivers are courteous and diligent, and take every care of both your purchases you’re your premises during delivery. However, we accept no liability for any accidental damage to your property or person, however caused, and enter your premises only under these conditions.

11) Delivery charges

We charge flat rate delivery to most of the UK, using a system of 4 charge zones based on postcodes.

We can still deliver to addresses which do not fall within these 4 zones, but if you enter such an address into our system at Checkout, you will be advised that we will obtain a bespoke a delivery quote for you and contact you to discuss whether you would like to place the order.

Zone 1 - Delivery charge £28

Postcodes: 

SL; EN; WD; DA; RM; BR; SE; IG; E; CR; N; EC; WC; SW; SM; TW; KT; UB; HA; NW; W

The charge covers delivery of your goods to the room of your choice by our own drivers, and assembling of any wooden bed frames. We will remove old bed frames, bed bases or mattresses to the same total quantity as corresponding new items you have purchased plus one, and dispose of these ethically. There is an additional charge of £20 per item for this service and you should book this via your Shopping Cart before Checking Out on the site.

You must fully dismantle frames you wish us to remove in advance, ready for removal by our driver.

Zone 2 - Delivery charge £48

Postcodes:

NG; WR; DE; B; CV; LE; NN; CB; MK; HP; LU; OX; RG; SG; CM; SS; SP; SN; SO; BN; RH; TN; CT; ME; AL; GU; GL; CO;

The charge covers delivery of your goods to the room of your choice by our own drivers, and assembling of any wooden bed frames. We will remove old bed frames, bed bases or mattresses to the same total quantity as corresponding new items you have purchased plus one, and dispose of these ethically. There is an additional charge of £20 per item for this service and you should book this via your Shopping Cart before Checking Out on the site.

You must fully dismantle frames you wish us to remove in advance, ready for removal by our driver.

Zone 3 - Delivery charge £75

Postcodes:

WS; PR; BB; LS; L; WN; WA; M; HX; HD; HU; WF; DN; CH; CW; SK; S; LN; LD; HR; CF; TF; ST; WV; DY; PE; NR; TA; BS; DT; BA; BH; NP; IP; BL; OL

The charge covers delivery of your goods to the room of your choice by our subcontracted logistics provider. We are unable to offer free assembly, or removal of old items, in this zone.  The charge to this zone has been calculated to reflect that we will not be assembling your bed.

Zone 4 - Delivery charge £95

Postcodes:

FY; DD; FK; KY; G; ML; EH; TD; DG; NE; CA; SR; DH; DL; TS; LA; YO; HG; BD; LL; SY; SA; PL; EX; TQ; PO (except PO 30-41 for which you should call us); TR

The charge covers delivery of your goods to the room of your choice by our subcontracted logistics provider. We are unable to offer free assembly, or removal of old items, in this zone.  The charge to this zone has been calculated to reflect that we will not be assembling your bed.

Bespoke delivery postcodes

The following postcodes are in zones to which we do not offer flat rate delivery, but for which we will be pleased to quote a bespoke delivery charge. Call us on 020 7624 3024 to discuss.

PO30; PO31; PO32; PO33; PO34; PO35; PO36; PO37; PO38; PO39; PO40; PO41; JE; GY; BT; ZE; HS; PA; KA; IM; KW; IV; AB; PH

12) Collection from our showroom

Our showroom is situated at 167 Finchley Road, London, NW3 6LB.

You may collect an online order from the showroom by arrangement. You must bring your invoice with you to enable us to locate the order items.

Please make sure you bring suitable padding/wrapping materials to protect your items in transit. We can not accept responsibility for damage in onward transit to any item which you collect from the showroom yourself, or have collected by a courier you have arranged yourself.

If you are sending a courier to collect for you, please make sure they have sufficient and suitable padding/wrapping to protect your items. For your security, we will require the name and contact number of the courier in advance.

13) Cancelled and returned orders

Though we will confirm your order with you by telephone after receiving it, it is your responsibility to ensure that all details of models, specification and finish as shown on your order are correct.

Placing by you of your order is taken as confirmation that you have checked and approved all details of the order.

i) Cancellation prior to delivery

Should you wish to cancel your order prior to delivery, for any reason, a charge of 25% of the order value will be made to cover the cost of manufacturing and admin.

ii) Cancellation post delivery

Should you wish to cancel your order once it has been delivered, for any reason, a charge of 50% of the order value will be made to cover the cost of manufacturing and admin.

iii) Refunds for cancelled orders

Balance refunds after the deduction of the charges referred to in 12.i and 12.ii are goodwill refunds, and will only be issued in any case providing we have been notified of your cancellation within 28 days following delivery.

Such refunds will only be processed once the returned items have been received into our warehouse and have been checked for condition.

iv) Mattresses

For reasons of hygiene, we are unable to accept the return of, or make refunds against mattresses which have been slept on. (this does not affect your statutory rights).

14) Our company information

For all purposes associated with these Terms and Conditions, our business and contact information is:

Business name: MKS Furniture Ltd t/a as Taurus Beds

Business address: 167 Finchley Road, London, NW3 6LB

VAT registration no: 155427017

Contact email:  info@tauruspinebeds.co.uk